NTISthis.com

Evidence Guide: FNSISV304 - Issue insurance renewal advice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSISV304 - Issue insurance renewal advice

What evidence can you provide to prove your understanding of each of the following citeria?

Identify contracts due for renewal

  1. Access computer generated reports to determine policies due for renewal
  2. Identify contracts requiring further investigation prior to invitation to renew, and assess appropriately against organisational operating protocols
  3. Refer contracts requiring further investigation to appropriate personnel for resolution
Access computer generated reports to determine policies due for renewal

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify contracts requiring further investigation prior to invitation to renew, and assess appropriately against organisational operating protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer contracts requiring further investigation to appropriate personnel for resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise renewal terms of insurance to the insured

  1. Issue notices and information required by legislation and codes of practice to insured parties within required timeframes and according to operating procedures
  2. Advise customer on any disclosures that need to be made, noting any privacy considerations
  3. Action errors and changes required to database records as a result of non-delivery of renewal advice according to organisational operating procedures
Issue notices and information required by legislation and codes of practice to insured parties within required timeframes and according to operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customer on any disclosures that need to be made, noting any privacy considerations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action errors and changes required to database records as a result of non-delivery of renewal advice according to organisational operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise renewal terms

  1. Finalise terms of renewal according to operating procedures and specified criteria
  2. Complete all relevant documentation promptly according to operating procedures
  3. Carry out customer follow up as required and action enquiries according to organisational guidelines
Finalise terms of renewal according to operating procedures and specified criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all relevant documentation promptly according to operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out customer follow up as required and action enquiries according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify contracts due for renewal

1.1 Access computer generated reports to determine policies due for renewal

1.2 Identify contracts requiring further investigation prior to invitation to renew, and assess appropriately against organisational operating protocols

1.3 Refer contracts requiring further investigation to appropriate personnel for resolution

2. Advise renewal terms of insurance to the insured

2.1 Issue notices and information required by legislation and codes of practice to insured parties within required timeframes and according to operating procedures

2.2 Advise customer on any disclosures that need to be made, noting any privacy considerations

2.3 Action errors and changes required to database records as a result of non-delivery of renewal advice according to organisational operating procedures

3. Finalise renewal terms

3.1 Finalise terms of renewal according to operating procedures and specified criteria

3.2 Complete all relevant documentation promptly according to operating procedures

3.3 Carry out customer follow up as required and action enquiries according to organisational guidelines

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify contracts due for renewal

1.1 Access computer generated reports to determine policies due for renewal

1.2 Identify contracts requiring further investigation prior to invitation to renew, and assess appropriately against organisational operating protocols

1.3 Refer contracts requiring further investigation to appropriate personnel for resolution

2. Advise renewal terms of insurance to the insured

2.1 Issue notices and information required by legislation and codes of practice to insured parties within required timeframes and according to operating procedures

2.2 Advise customer on any disclosures that need to be made, noting any privacy considerations

2.3 Action errors and changes required to database records as a result of non-delivery of renewal advice according to organisational operating procedures

3. Finalise renewal terms

3.1 Finalise terms of renewal according to operating procedures and specified criteria

3.2 Complete all relevant documentation promptly according to operating procedures

3.3 Carry out customer follow up as required and action enquiries according to organisational guidelines

Evidence of the ability to:

issue renewal advice accurately and effectively following organisational policy and procedures, codes of practice and legislative requirements

enter data in organisational systems and complete workplace documentation, ensuring accuracy and attention to detail.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify relevant industry legislation as it applies to insurance renewals

explain the wording of industry sector insurance policies in terms of the organisation and departmental policy, procedures and authorities

identify and describe the organisation’s insurance products available to customers

explain how information technology and communication systems are used in processing insurance renewals

outline the relevant industry sector compliance requirements

explain the term 'duty of disclosure’

outline principles of privacy policy when dealing with customers.